Terms & Conditions

1. Estimates, Written Proposal, and Moving Services Contract

Any price range given at the time of booking — by phone, online, or by a sales representative — is a preliminary, good-faith approximation based on the information you provide. It is not a binding price, and it is not yet the formal written proposal Texas law requires before loading.

On-site assessment and written proposal

Before loading begins on the day of your move, the crew foreman will walk through your home or office, review the items to be moved, and check access conditions (stairs, elevators, walking distance from the truck to the door, parking, narrow hallways, and similar factors). Based on this walkthrough, the foreman will give you a written proposal, labeled not-to-exceed, stating the applicable hourly rate, crew size, and a maximum amount you will not be charged above unless you agree in writing to a change (see "Change of Order" below). As required by 43 TAC §218.56, this written proposal — provided electronically or on paper — is what governs your move, not the earlier phone/online estimate.

If you do not agree with the not-to-exceed proposal, you may decline our services before loading begins; you will not be billed for labor or time, but your booking deposit (see Section 4) is forfeited and will not be refunded.

Moving Services Contract

Before loading begins, you and our crew foreman will sign a Moving Services Contract (Bill of Lading), as required by 43 TAC §218.57. It states whether your proposal is binding or not-to-exceed and the maximum price, our liability limits, the claims procedure, and other required disclosures. Before loading, you will also receive and sign an acknowledgment of the "Your Rights and Responsibilities When You Move in Texas" document. At delivery, both parties sign the contract again to confirm delivery — this second signature confirms that delivery took place, but does not release Bold Moving from liability for loss or damage.

Change of Order

Once loading is underway, we will not charge above the not-to-exceed amount in your signed proposal unless you agree to the change in writing first. If additional items, stops, or services are requested or become necessary that weren't part of the original scope (for example, extra items to load, an unplanned second stop, or special handling for a heavy or fragile item), the foreman will note the change and get your written acknowledgment — on paper or electronically — before performing the additional work and before it's added to your bill.

2. Rates and Billing

The rates below are our current published rates. They fall within, and will never exceed, the maximum rates authorized under Bold Moving's tariff on file with the Texas Department of Motor Vehicles. A copy of our tariff is available for inspection upon request.

Configuration — Rate
2 movers + truck — $139/hr
Add a 3rd mover — +$40/hr
Add a 4th mover — +$40/hr

• Minimum: 3-hour minimum on all local moves. After the minimum, time is billed in 15-minute increments.
• Billable time starts when the crew arrives at your address and notifies you, and ends when unloading, reassembly, and cleanup are complete and our equipment is back on the truck.
• Truck fee: one-time $60 fee per move.
• Heavy item surcharge: +$100 per item weighing 200 lbs or more.
• Blankets left with customer: $20 per blanket.
• Return travel charge: for addresses more than 30 miles from Austin, the estimated return drive time is billed at the applicable hourly rate. We do not charge for the drive to you — only the return trip.
• Extended drive time between addresses: if the drive time between your pickup and delivery addresses exceeds 30 minutes, the additional drive time beyond 30 minutes is billed at the applicable hourly rate.
• Long-distance moves (150+ miles): flat rate, quoted after a virtual or in-person walkthrough.
• Card processing: +3% on credit/debit card payments. No surcharge for Zelle, Cash App, PayPal, or Apple Cash.
• Booking deposit: a $50 deposit is collected when you book. It is applied toward your final invoice if the move takes place. See Section 4 for when it is refundable. The remaining balance is due upon completion of the move.

3. Payment

Accepted payment methods: physical cash, Zelle, Cash App, PayPal, Apple Cash, or credit/debit card (3% processing fee applies). We do not accept Venmo. The $50 booking deposit is collected at booking; the remaining balance is due in full when the move is completed.

4. Deposit, Cancellations, and Rescheduling

A $50 deposit is required to confirm your booking. The deposit is applied toward your final invoice if your move takes place as scheduled.

• Cancel or reschedule 48+ hours before your move: your deposit is fully refunded.
• Cancel or reschedule less than 48 hours before your move: your deposit is forfeited and not refunded.
• No-show: if you are not present, or the job site is not accessible, at the scheduled time, your move is treated as a late cancellation and your deposit is forfeited.
• Decline to proceed on move day, after the foreman's on-site walkthrough (Section 1): your deposit is forfeited and not refunded, and you will not be billed for anything beyond the deposit.

If you are not ready when the crew arrives and the crew cannot safely proceed (see Section 6), we reserve the right to delay or cancel the job; time spent waiting is billable, and the deposit rules above still apply if the job does not proceed.

Cancellations by Bold Moving: We reserve the right to cancel or reschedule your move due to severe weather, equipment failure, or other circumstances beyond our control. In that case, we will notify you as soon as possible and work with you to reschedule at no additional cost, and your deposit is not forfeited.

5. Services Included

Loading and unloading, furniture disassembly and reassembly, wrapping in moving blankets and plastic stretch wrap, and use of our equipment are included at no extra charge. Full packing service is available, billed at our standard hourly rate; packing materials (boxes, tape, bubble wrap) are charged separately at cost. We do not offer storage services.

6. Customer Responsibilities

Before the crew arrives, you are responsible for making sure that:

• All furniture and drawers are empty — our crew does not move furniture with items left inside.
• Boxes are packed, sealed, and ready to load.
• Pathways and exits at both the pickup and delivery locations are clear.
• Safe, legal parking access is available for our truck at both the pickup and delivery addresses.
• You notify us in advance of stairs, elevators, long carry distances, or other access restrictions at either address.
• Fragile or high-value items are properly packed by you, or professional packing has been arranged with us in advance.

Unready or Unsafe Job Site

If, on arrival, the job site is not ready for the crew to safely begin work — for example, items aren't prepared, pathways are blocked, there are hoarding-type conditions, structural hazards, or aggressive animals on the premises, or any other condition that puts the crew, you, or the property at risk — we reserve the right to:

(a) wait for you to remedy the situation, with all waiting time billed at the applicable hourly rate; (b) reschedule the move to a later date, subject to availability; or (c) cancel the move entirely if the conditions can't reasonably be fixed in time or the crew's safety would be at risk.

Whether conditions are unsafe or the site isn't ready is determined in good faith by the crew lead or company management. If we cancel under this section, you won't be charged for the move itself, but any time already worked — including travel and waiting time — remains billable, and the deposit rules in Section 4 apply. We are not liable for losses, damages, or inconvenience resulting from a cancellation or rescheduling due to unsafe or unready conditions.

Right to Refuse Service

We may also refuse to begin, or may discontinue, service if: the customer or others present are verbally or physically abusive toward our crew; the items to be moved contain hazardous materials (including but not limited to flammable liquids, explosives, or chemicals); or the access conditions at the property differ materially from what was disclosed at booking. The same billing and deposit rules described above for an unsafe or unready job site apply if we refuse or discontinue service under this section.

7. Items We Do Not Move

We do not transport: hazardous materials, pets, pianos, pool/billiard tables, vehicles/motorcycles, perishable goods (unless you assume all risk in writing), or illegal substances or contraband of any kind. If any of these are found among the items to be moved, we may decline to move that item.

We also do not transport jewelry, cash, watches, financial documents/records, or other small valuables — these must be transported by you personally.

Firearms, and safes containing firearms, must be discussed and arranged with us in advance. Do not include a firearm or a safe containing a firearm in your shipment unless this has been specifically confirmed with us beforehand.

8. Liability and Valuation

Under Texas law, you and Bold Moving are permitted to agree on the level of the mover's liability for loss or damage. Unless a higher valuation is arranged with us in writing before the move, our liability for loss or damage to your goods is limited to $0.60 per pound per item, based on the weight of the specific article lost or damaged, not the weight of the entire shipment. This is a standard industry valuation level, not insurance, and it may be lower than the item's replacement cost.

We are not responsible for:

• Pre-existing damage to any item — damage that existed before we handled it.
• Loss or damage caused by acts of God, natural disasters, or other circumstances beyond our reasonable control.
• Medications and any other item listed in Section 7 (hazardous materials, jewelry, cash, watches, financial documents, firearms, perishables, and similar items) — these aren't accepted for transport in the first place; see Section 7 for how to handle them.
• Damage resulting from your failure to properly prepare items for transport (for example, furniture not emptied, or items not adequately packed).
• IKEA and Press-board Furniture — Bold Moving cannot be responsible for press-board or simulated wood furniture. We will do our best to transport these items for you in a safe and careful manner, but because pressed wood furniture is quite unstable and often made for one-time assembly, we are unable to offer cargo valuation or increased insurance on these pieces.
• Damage to the contents of boxes that were packed by the customer rather than by Bold Moving, unless our handling was negligent.
• Mechanical or electrical problems with electronics or appliances (TVs, computers, washers/dryers, etc.) that are not accompanied by visible external damage. Some electronics can be affected by vibration during transport even when handled carefully.
• Damage to items loaded into or out of a POD, container, or other portable storage unit that does not belong to Bold Moving, or to items coming out of a storage unit that Bold Moving did not originally load.
• Damage to walls or the item itself when an oversized or heavy item is moved through unusually narrow walkways, doorways, or staircases where damage is effectively unavoidable given the item's size and the property's layout — unless caused by our crew's negligence.
• Losses, fees, or lost deposits resulting from other appointments, lease deadlines, or move-out dates you scheduled around your move. We recommend not scheduling other time-sensitive appointments on your move day or the day after, and not scheduling your move for the last day of your lease.

Filing a claim

Report any loss or damage to us as soon as possible, and file a written claim (email is fine) no later than 90 days after your move, describing the item, the damage, and any amount you're claiming.

• We will acknowledge your claim in writing within 23 days of receiving it (sooner if it's resolved within 20 days).
• We will pay, decline, or make a firm written settlement offer within 90 days of receiving your claim.
• We may inspect the damaged item(s) within 30 days of receiving your claim — please keep the item and its packaging available for inspection until then.
• If you're not satisfied with our response, you may request free mediation through the Texas Department of Motor Vehicles within 35 days of our response, using TxDMV Form ENF-HHG-MR1.

TxDMV contact information: Consumer Helpline 1-888-368-4689 (Mon–Fri, 8 AM–4 PM Central) · truckstop@txdmv.gov · Complaint system: apps.txdmv.gov/apps/mccs/cms/

9. Governing Law

These Terms and Conditions, and all moving services provided by Bold Moving, are governed by Texas Transportation Code Chapter 643 (Motor Carrier Registration), 43 Texas Administrative Code Chapter 218 (Motor Carriers), 49 CFR Part 382 (Drug and Alcohol Testing), and other applicable federal and state law. Any dispute arising from these terms or from services provided by Bold Moving will be resolved in the state or federal courts located in Travis County, Texas, unless otherwise required by law.

10. Changes to These Terms

We may update these Terms and Conditions, and our filed tariff, from time to time; the version in effect at the time of your move governs that move. If our tariff rates change after you've received a signed written proposal or Moving Services Contract for your move, the rate in that signed document still applies — a later tariff amendment does not retroactively change what you were quoted. The current version of these Terms is always available at boldmovingusa.com.