Privacy Policy

1. Introduction

Strong Arm Movers LLC d/b/a Bold Moving ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you contact us or request a quote through our website, how we use it, and how we protect it. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect only the personal information necessary to respond to your inquiry and provide moving services. When you submit our contact or quote form, we may collect:

• Full name
• Phone number
• Email address
• Move details (origin address, destination address, desired move date, home size, and any notes you provide)

We do not collect payment information, government ID numbers, or other sensitive financial data through our website.

3. How We Use Your Information

We use the information you provide solely to:

• Follow up on your quote request by phone, email, or text message
• Schedule and confirm your moving service
• Communicate important details about your upcoming move
• Respond to any questions or concerns you raise

We do not use your information for automated marketing campaigns, behavioral profiling, or any purpose not directly related to providing you with moving services.

3a. Text Messaging (SMS)

By providing your phone number, you consent to receive text messages from Bold Moving related to your quote, scheduling, and move updates. Message frequency may vary, and message and data rates may apply. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes. You may opt out of text messages at any time by replying STOP, or by contacting us using the information in Section 11.

4. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes. Your information may be shared only in the following limited circumstances:

• Service providers: We may share your information with trusted third parties who assist in operating our business (such as scheduling or communication tools) solely for the purpose of delivering services to you.
• Legal obligations: We may disclose your information if required by law, court order, or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to a successor entity under the same privacy protections.

5. Data Storage and Security

Your information is stored securely and retained only as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Because no transmission of data over the internet is entirely secure, we cannot guarantee the absolute security of information submitted through our website.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to any applicable legal retention requirements
• Opt out of future communications from us at any time by contacting us directly

To exercise any of these rights, please contact us using the information at the bottom of this page.

7. Texas Residents — Texas Data Privacy and Security Act (TDPSA)

We are based in Austin, Texas, and this Privacy Policy is written to comply with the Texas Data Privacy and Security Act (TDPSA). If you are a Texas resident, you have the right to:

• Confirm whether we are processing your personal data and access it
• Correct inaccuracies in your personal data
• Request deletion of your personal data
• Obtain a copy of your personal data in a portable format
• Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling that produces a legal or similarly significant effect

We do not sell personal information. Where our website uses cookies for advertising purposes (see Section 9), you may opt out of that processing as described there. To exercise any of these rights, contact us using the information in Section 11. We will not discriminate against you for exercising these rights. If we deny a request, you may appeal by replying to our response; if the appeal is denied, you may then submit a complaint to the Texas Attorney General.

8. Children's Privacy

Our website and services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

9. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate the site and to understand how it's used. This includes:

• Essential cookies — needed for basic site functionality, including our quote form's use of Google Maps (Places API) to suggest address completions. This service is provided by Google LLC and may set its own cookies as part of its normal operation. We do not control Google's data practices; for details, see Google's Privacy Policy.
• Analytics cookies — we use tools such as Google Analytics to understand how visitors use our site (pages viewed, time on site, general location, device and browser type) so we can improve it.
• Advertising cookies — we may use tools such as the Meta (Facebook/Instagram) Pixel or Google Ads to measure the performance of our ads and to show you relevant ads about our services on other websites and social platforms.

These tools may collect information such as your IP address, device and browser type, pages visited, and general location. This information is used to understand site traffic and ad performance, and is not linked to the specific move details you submit through our quote form unless you separately provide contact information through an ad or landing page.

You can control cookies through your browser settings, including blocking or deleting them, though some site features (like address auto-complete) may not work properly if you disable cookies. For Texas residents, we honor the Global Privacy Control (GPC) signal, where technically detectable, as a valid request to opt out of targeted advertising. Our website does not respond to the older, non-standardized "Do Not Track" browser signal.

If you'd like more detail on the specific tools we use, or want help opting out of analytics or advertising cookies, contact us using the information in Section 11.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on our website with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For questions, data requests, or concerns about this Privacy Policy, please contact:

Bold Moving
3201 Duval Rd, Austin, TX 78759
(737) 377-4942
info@boldmovingusa.com